Refund policy
Returns & Refunds
We want you to love your It's Just Jess necklace (and so does the friend it's named after). If it isn't quite right, here's how returns work.
Return window
You may return unworn items within 14 days of delivery for a refund to your original payment method.
What can be returned
To be eligible for a return, your necklace must be:
- Unworn and in the same condition you received it
- Free of perfume, lotion, makeup or pet hair
- Returned with its heart pendant and original packaging
Final sale items
Items purchased on sale or with a discount code of 25% or more are final sale and can't be returned or exchanged.
How to start a return
Email us at jess@its-just-jess.com with your order number and the item you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first.
Return shipping
Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take a few additional days to process it.
Exchanges
Because many of our designs are made in small quantities, we can't hold a style for an exchange. The fastest way to get a different necklace is to return your original and place a new order.
Gifts
If your necklace was marked as a gift and shipped directly to you, you'll receive store credit for the value of the item once your return is approved.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement, if available, or a full refund, and we'll cover the shipping.
Questions?
We're always happy to help. Reach us at jess@its-just-jess.com.