Shipping policy

Shipping Policy

Processing time
Every It's Just Jess necklace is hand-tied, so please allow 1–3 business days for your order to be prepared and shipped. Orders placed on weekends or holidays begin processing the next business day.

Shipping rates
Shipping is a flat $6 on all orders under $100. We offer free shipping for all orders over $100. Rates are shown at checkout before you pay.

Where we ship
We currently ship within the United States. Unfortunately, International shipping is not available at this time.

Delivery times
Most orders arrive within 2–5 business days after they ship. During the holiday season, carriers can experience delays, so we recommend ordering early if you're shopping for a gift with a deadline.

Tracking
You'll receive an email with your tracking number as soon as your order ships.

*Local pickup
Houston customers can choose free local pickup at checkout. We'll email you when your order is ready.

Shipping address
Please double-check your address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer. If a package is returned to us, we'll reship it once the shipping cost is covered.

Lost or stolen packages
If your tracking shows your order as delivered but you can't find it, please check with neighbors and your local post office first. We're happy to help you file a claim with the carrier, but we can't be responsible for packages lost or stolen after delivery. If your order hasn't arrived within 7 days of the expected delivery date, email us at jess@its-just-jess.com.

Damaged orders
If your necklace arrives damaged, please see our Returns & Refunds policy. We'll make it right.